Terms of Service

Centrico plans are monthly rolling. You can switch plan or cancel from your account area, and changes take effect from your next billing month. There is no long-term contract and no exit fee.

You pay £0.99 to have your SIM posted to you. That £0.99 is credited back against your first month's direct debit, so the SIM effectively costs you nothing.

Unlimited plans are for normal personal use. We may contact you if usage looks like it's being resold or used to run a commercial service.

Request cancellation from your account and we'll confirm it. You can keep your number by asking us for a PAC code, which we'll provide free of charge.

You also have a 14-day right to change your mind after your SIM arrives. Full details are in our Refund & Cancellation Policy.

Email help@centricomobile.com. If we can't resolve things within 8 weeks, you can take your complaint to an Ofcom-approved alternative dispute resolution scheme.